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Who should seat for LSSBB ?
The roots of Lean Six Sigma lie in the manufacturing sector, in which the methodology and philosophy still find worldwide application.
However, the growth of Lean Six Sigma can especially be seen in the services sector. Companies ranging from the financial services industry to marketing and healthcare are introducing Lean Six Sigma as the structure for continuous improvement.
This course is designed for professionals who want to become continuous improvement experts in the services sector.
By working with examples from the services arena rather than spending time on methods and tools specific to the manufacturing sector, the course is ideal for those who will lead Lean Six Sigma initiatives in service-oriented industries.
Lean Six Sigma Green Belt
Operational excellence
What will I be able to do after this course?
After this course, you will be able to apply Lean Six Sigma in practice. A Black Belt is capable of:
• optimizing processes using the DMAIC structure
• leading improvement projects
• taking decisions based on information retrieved from data
• Leading improvement teams to reach the best solution together
• implementing a defined solution within an organization successfully
Upon completing the exam, you will receive the Lean Six Sigma Black Belt academic certificate. After completing the practical assignment, you will receive the Lean Six Sigma Black Belt applicable certification evidencing both theoretical knowledge and practical experience on a Black Belt level.
What will I be able to do after this course?
This course can be taken without specific entry requirements or prior knowledge of Lean Six Sigma. You do not have to take the Green Belt course to be able to start the Black Belt course. Affinity with change management is a plus.
Course design
Immediately after registration, you will gain access to your digital My Training environment. Here you will find information concerning your course, such as a course manual, the complete slide pack, and the reference books ‘Lean in Practice / Six Sigma in Practice.
After the theoretical classroom days, you can carry out a practical project under your Master Black Belt (instructor) guidance as a coach. The practical assignment usually takes 3 to 5 months to complete. Please refer to chapter 15 for more information on the practical work.
16
Hours Preparation
64
Theoretical Hours
24
Hours of Homework
3
Hours of Exam Preparation
70
Hours Coaching
PROGRAMME Black Belt
Part-1
Lean philosophy, history, and background
• Lean and the Theory of Constraints
• The Lean Roadmap
• Customer value add analysis
• Business value add and non value add
• The 8 types of waste
• Practical simulation, part 1
• Value stream mapping
• Flow
• Line balancing & Takt time
• Pull and Little’s law
• Kanban, safety stock, and replenishment pull
• Practical simulation, part 2
• Poka Yoke
• 5S and Visual Management
• SMED and setup reduction
• Kaizen (Kaikaku)
• 5 times Why, A3 management
Part-2
Module 1 Introduction________________
​
• Background of Six Sigma
• The Six Sigma organisation
• The DMAIC improvement structure
• Using Six Sigma for service provision and transactional processes
• Implementation of Six Sigma
Module 2
Define
• The role and importance of the DEFINE stage
• The Voice of the Customer
• The CTQ project
• Compiling a Six Sigma project team
• The Six Sigma project charter
• KANO Model
• The path to CRQs
• Select the right project
• SIPOC
• Stakeholders diagram
Module 3
Basic statistics and introduction into minitab
​
• Introduction into statistics
• Statistical quantities
• Dispersion / distribution
• Standard deviation
• Sampling / population
• Histograms
• Introduction into Minitab
Module 4 Measure ________________
​
• Determining project Y
• Data types
• Data collection plan
• Baseline performance
• Measuring system
• Determining the improvement goal
• Process capability
Module 5 Analysis______________
​
• Possible root causes
• Prioritising causes
• Graphical analysis techniques
• Causes and consequences
• FMEA
Module 6 Hypothesis tests__________
​
• Confidence intervals
• Importance of sampling
• Impact of sampling on confidence intervals
• Hypothesis tests
• Alfa and Beta risks
• Drafting the right hypothesis • Interpreting the result
Module 7 Statistical tests ___________
• Hypothesis tests and data types
• Applying statistical tests
• Recognising which test should be performed when drafting hypotheses
• Drawing conclusions from data
Module 8 VSM, 5S & Visual Management
​
• Value stream mapping (continuation...)
• 5S (continuation...)
• Visual management (continuation...)
Module 9 Improvet
​
• Generating solutions
• Trial Experiments
• Techniques for generating ideas
• Selecting the best solution
• Conducting pilots
Module 10 Control
​
• Control plan and control mechanisms
• Implementing and confirming the solution
• Project documentation
• Project closing
Module 11 Analysis of measuring system
​
• Analysis of measuring system
• MSA theory
• Gage R&R application
• Gage R&R attribute data
• Introduction into Statapult
• Exercise including MSA; Capability and Control Charting
• Introduction into Designed Experiments
Module 12 Design of experiment
​
• Design of Experiments
• 2-level Factorial Designs
• Screening Design
• Centerpoints
• Response Surface Modelling
Module 13 Practical certification
​
• Carrying out the Practical Assignment under the guidance of your instructor as your coach