The BRIDG T.C.M is dedicated to giving students, apprentices, companies, and clients the best possible service. 

BRIDG T.C.M acknowledges that customers and clients have the right to complain about our services and that they have access to clear instructions on how to do so. 

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We have developed the Learners Complaints and Appeals Policy as part of our Quality Assurance Monitoring and Feedback process. This process aims to evaluate the quality level byf delivering education and training programs, information advice guidance, and gathering information on learner/client complaints. 

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During initial learner All learners are informed of this approach during initial learner contact/drop-in, registration, or appointments with information, advice, aguidance,or an assessor

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In accordance with the policy or procedure for learner complaints, We will use the data from learner complaint forms to monitor and assess service delivery in direct response to a learner’s complaint. 

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Every complaint will be handled individually, according to its merit. The CEO shall be notified of the situation if the IQA or management team is unable to resolve the issue in a suitable manner